Privacy & Cookie Policy

Last updated: 3 July 2026

Letchworth Tiles & Bathrooms is a trading name of Marabese & Bevan Ltd ("we", "us", "our"). We are committed to protecting your personal information and being clear about how we use it. This policy explains what we collect, why we collect it, and the rights you have over it.

Who we are

Marabese & Bevan Ltd, trading as Letchworth Tiles & Bathrooms
Unit 25, Woodside Industrial Estate, Works Road, Letchworth Garden City, SG6 1LA
Phone: 01462 480 716
Email: sales@letchworthtilesandbathrooms.co.uk

For any matter relating to your personal data, contact us using the details above.

What information we collect

When you submit an enquiry through our website form, we collect the information you choose to provide, which may include:

• Your name, email address, phone number and postcode
• Details about your project — the type of work, approximate budget, timescale, property type, room dimensions and requirements
• Photographs of your bathroom or inspiration images you choose to upload
• How you heard about us

If you contact us by phone, email or in our showroom, we collect the information you give us in that conversation, such as contact details and project requirements.

Why we collect it and our lawful basis

We use your information to:

• Respond to your enquiry and arrange consultations
• Prepare designs, quotations and estimates for your project
• Carry out and manage work you have asked us to do
• Keep records we are legally required to keep, such as invoices and accounts

Our lawful basis for processing is: taking steps at your request before entering into a contract, and performing that contract (UK GDPR Article 6(1)(b)); our legitimate interest in responding to enquiries and running our business (Article 6(1)(f)); and legal obligation for records we must keep by law (Article 6(1)(c)).

We do not sell your information, and we do not send marketing emails unless you have asked us to keep in touch.

Where your information is stored

Website enquiries are processed by Netlify (our website hosting provider) and delivered to our business email, which is hosted by Microsoft 365. Project and accounting records are kept in our business systems. These providers act as data processors on our behalf and store data securely. Some providers may process data outside the UK; where they do, transfers are protected by recognised safeguards such as the UK International Data Transfer Agreement or adequacy decisions.

How long we keep it

• Enquiries that do not become projects: up to 12 months, so we can respond if you come back to us, then deleted
• Customer project records: 6 years after the project ends, in line with legal and warranty obligations
• Financial records: 6 years, as required by HMRC

Who we share it with

We only share your information where necessary to deliver your project or run our business: with our fitters and tradespeople working on your project, with suppliers where a delivery to your address is needed, and with our service providers (website hosting, email, accounting software). We never sell or rent your details to anyone.

Your rights

Under UK data protection law you have the right to:

• Ask for a copy of the information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information where we no longer need it
• Object to or restrict how we use your information
• Withdraw consent at any time where our processing relies on consent

To exercise any of these rights, email sales@letchworthtilesandbathrooms.co.uk. We will respond within one month. If you are unhappy with how we handle your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Cookies

Our website does not set cookies of its own and does not use advertising or tracking cookies.

The map on our contact section is provided by Google Maps, and the fonts on this site are served by Google Fonts. When these load, Google may set its own cookies or collect technical information such as your IP address, governed by Google's privacy policy. You can block cookies through your browser settings without affecting your ability to contact us.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date at the top.